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Local caregivers Sourcing and Dispatch.

    

Providers By States/Cities :-

Arizona

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Phoenix      Tucson      Mesa      Chandler      Gilbert      Glendale      Scottsdale   Peoria      Tempe     Surprise       Yuma      Goodyear      Buckeye      Avondale   Flagstaff      Queen Creek      Maricopa City      Lake Havasu City      Casa Grande   Marana 

Other Cities in Arizona ...

 

Washington State

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Seattle      Spokane    Tacoma      Vancouver    Bellevue     Kent     Everett      Renton     Spokane Valley     Federal Way     Yakima           Bellingham    Auburn     Kennewick     Pasco      Redmond     Marysville     Sammamish     Lakewood     Richland     Shoreline     Olympia    

Other Cities in Washington State ...

Texas

Houston     San Antonio      Dallas    Austin      Fort Worth      El Paso      Arlington     Corpus Christi      Plano      Lubbock      Laredo      Irving      Garland      Frisco      McKinney      Amarillo      Grand Prairie      Brownsville      Killeen      Denton      Mesquite      Pasadena      McAllen      Waco      Midland      Lewisville      Carrollton     

Other Cities in Texas ....glewood      Burbank      Vacaville      San Mateo      Chico      Hesperia      Daly City      Vista      Norwalk      Tracy      San Marcos      Merced      Chinoy      I

Round Rock      Abilene      Pearland      College Station      Richardson     League City      Odessa      Beaumont      Allen      New Braunfels      Tyler      Sugar Land      Conroe      Edinburg      Wichita Falls      San Angelo      Georgetown      Temple      Bryan      Mission      Baytown      Longview      Pharr   Leander      Flower Mound     Mansfield      Cedar Park      Missouri City      San Marcos      Harlingen      North Richland Hills      Rowlett      Victoria      Pflugerville      Kyle     Wylie      Euless      Little Elm      Texas City      DeSoto   Port Arthur      Burleson      Galveston      Rockwall      Grapevine      Huntsville  Oxnard      Cedar Hill   Bedford   Sherman    Waxahachie    Keller    The Colony    Haltom     Celina    Schertz    Weslaco    Fulshear    Prosper    Coppell    Midlothian    Rosenberg    Friendswood    Lancaster      Hurst    Duncanville      Hutto      Copperas Cove      Socorro      Weatherford      La Porte    Farmers Branch

 

 

California

 

Los Angeles      San Diego      San Jose      San Francisco      Fresno      Sacramento      Long Beach      Oakland      Bakersfield      Anaheim     Stockton   Riverside    Irvine      Santa Ana     Chula Vista      Fremont      Santa Clarita      San Bernardino      Modesto      Fontana      Moreno Valley      Oxnard      Huntington Beach      Glendale      Ontario      Elk Grove      Santa Rosa      Rancho Cucamonga      Oceanside      Garden Grove     Lancaster   

Other Cities in California...

Providers - By Industry :-

Medical/HealthCare

Manufacturing/Warehouse

Restaurants

Field Services

Delivery Services

Human tranportation

Retail Businesses   

 

BizzWorkBees Healthcare focuses on promoting all types of Healthcare enterprises, may they be professionals, Business, Communities, Charitable organisations, Companies  and offer required support solutions in order to reach, manage and sustain workForce, patients and clients.

 

BizzWorkBees Contact Center Solutions:-

 

Learn how to make your own video resume 

 

 

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BizzWorkBees Contact Center

Complete Features           Reliable          Easy to Manage

BizzCallBees Contact Center Solution offers a complete package for voice, video, chat, call center, messaging and more. By integrating market-leading unified communications (UC) and contact center (CC) solutions into a single suite as a service, BizzCallBees helps businesses/profassionals boos Communications, engagement, collaboration, and operational effectiveness for customer/patientcare services success.

 

Great Experiences Happen by Design

Built with a customer-centric approach, BizzWorkBees HealthCarebcontact center solution surpasses traditional voice routing and management to offer omni-channel messaging and social media support. With a complete list of intelligent features, it provides a user-friendly visual workspace that effortlessly streamlines all your inbound activities. 

Key Solution Capabilities

 Inbound Call Center        Omnichannel Messaging        Agent Collaboration        Quality Management Reporting & Analytics     CRM Integrations & APIs High Availability

Benefits

No per agent pricing.    One low-cost license to let anybody in your company help handle customer queries.

Seamless working across multiple locations and remote agents.           

Resolve swiftly using intelligent routings, design-led interfaces streamlining call center interactions, and unified internal collaboration tools.           

Activate agent potential with powerful monitoring, analytics and performance management to identify areas of opportunity and improvement.           

Delight customers with the freedom to contact your company over phone, SMS, social media, and more

Reduce IT dependency with everything ready out of the box. Compliant with data privacy and security standards: GDPR, PCI, ISO 27001, HIPAA, etc. 

Drive Efficiencies with Easy-first Inbound Tools

Intelligent Call Routing

Achieve higher first-call resolution using advanced self-service IVR and automatic call distribution (ACD) that routes calls based on priority, agent skill levels, time of day, language preferences, and more. 

Queue Panel

The Queue Panel allows agents and supervisors to efficiently manage all aspects of a queue. From agent coaching to call handling, it's your visual, intuitive interface to handle all daily call center operations efficiently through a single interface. 

Key features include:

Manage agent status: login/out, pause/unpause

Handle queued calls: drag-and-drop distribute & transfer

Live agent coaching: click to listen-in, whisper, barge-in monitor

Track & label missed call processing results Display real-time active/waiting queued call list

Display real-time per agent & aggregated performance data

Real-time Wallboard 

The Wallboard aggregates your call center KPls and metrics into an intuitive display. With real-time performance data per queue and the sum of all queues, you can easily spot the emerging trend at a glance at any time and take proactive actions. 

Key functionality include: 

Visualize 17 key metrics including Missed Rate, etc.

Track real-time stats of one or multiple queues

Intuitive widget-based view and informative chart view

Automatic notification on SLA threshold 

Quality Monitoring & Compliance:

Record calls for legal and quality monitoring. Train agents live with Listen-in and Whisper and use Barge-in to take over when needed. Ensure every interaction of your agents is up to standard. 

Reporting and Analytics:

Gain the business insights needed to maximize agent performance and provide better customer service and run targeted analysis over your call center data.

Key functionality include:

13 customizable reports spanning IVR, Agent, Queue, and Customer Satisfaction dimensions

Intuitive graphs for greater visibility

Scheduled periodic downloads

Pre-built CRM Integrations & APIs 

Link the system with your CRM or helpdesk and bring up the customer contact record before you answer that call.

Omnichannel Messaging Support 

Integrate social media messaging and SMS text messaging. Reach your customers in the channel of their choice. 

Feature List

The features below provides an overview of the BizzWorkBees call center solution features.

Self-service

Interactive Voice Response (IVR) Multi-level Multi-lingual Time condition-based Custom Greetings & Voice Prompts

Call Queue Treatment:

 Automatic Call Distribution (ACD)

Skill-based Routing

Priority Queue & Acceleration

Automatic Queue Callback

Queue Ring Strategies -Liner (Fixed Order) Ring All (Simultaneous) Rrmemory (Rotary) Fewest Answered Least Recent Random

Music on Hold

Custom Voice Prompts

Queue Position Announcement

 Estimated Wait Time Announcement

 

Agent Experience 

Web-based UX Dynamic & Statistic Agents Queue Panel    Missed Call Disposition    Screenpop Contact Record Display

Linkus UC Clients - Browser-based Windows, MacOS iOS & Android

 Computer telephony integration (CTI)

Voicemail Announcement 

Quality Assurance

PCI-compliant Call Recording

Call Monitor, Whisper, Barge-in

Post Call Surveys 

Team Collaboration: -  Agent Presence Status          Call Transfer (Cold/Warm)          Three-way Calling         1:1 and Group Chat         File Sharing

 

Dashboard & Reporting 

 Wallboard & Real-time Analytics        SLA Monitoring & Notifications    

Real-time and Historical Reports - IVR Reports Agent Performance Report Agent Call Summary Reports Agent Activity Reports Queue Performance Report Queue Callback Reports Queue Activities Reports Satisfaction Survey Reports

Omnichannel Support

 SMS Integration :-

WhatsApp Integration         Message Queue         Message Detail Records 

 

Integrations:- 

 Contact Center CRM

Whether you’re communicating with your customers, launching marketing campaigns, or acquiring new leads, it’s always nice to have a choice of how you do that – and BizzCallBees Contact Center omnichannel CRM software gives you that choice.

 

  Helpdesk Integration

    Open APIs 

     Mobile, Desktop/laptop webRTC dialers  

 

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BizzWorkBees Virtual Assistants(VAs)

BizzWorkBees HealthCare Virtual assistants (VAs) provide professsional and administrative services to clients remotely from our Contact Centers. They can be a flexible resource for HealthCare entrepreneurs, start-ups, small businesses, and large corporations, handling tasks that are important but don't require the person's direct attention. 

Some common tasks that our VAs perform include:

  • Scheduling appointments
  • Making phone calls
  • Making travel arrangements
  • Managing email accounts
  • Social media management
  • Bookkeeping and other recordkeeping
  • Price comparisons
  • Product research
  • Supporting job searches
  • Data entry
  • Appointment Scheduling
  • Documentation and Processing
  • Record Management
  • And many more....

ALL YOUR STAFFING NEEDS. ONE SIMPLE SOLUTION.

Get expert remote support across all facets of your healthcare business.

Data Management:

Streamline operations with meticulous data entry, organized filing, and comprehensive chart management to keep patient records up-to-date and easily accessible.

Billing:

Secure revenue with diligent prior authorization, timely billing completion, and a follow-up system designed to minimize delays and maximize reimbursement.

Communication and Coordination:

Enhance operational efficiency with scheduling, diagnostic coordination, and communication management, ensuring every message is handled with care.

Patient Relations:

Elevate patient satisfaction with dedicated coordinators focused on confirming appointments, managing resupply needs, and nurturing ongoing patient relationships.

Support Services:

Ensure every call is promptly attended to with our dispatcher services, offering a reliable point of contact for all patient or service coordination inquiries.

Patient Intake and Processing:

Our services streamline patient registration and order processing, ensuring a smooth onboarding with complete medical documentation and compliance.

Account Management:

Our accounts receivable management, patient collections, and bookkeeping services ensure a healthy cash flow and accurate financial reporting.

Care Coordination:

Specialized in healthcare logistics, our team efficiently processes hospice and resupply orders, ensuring timely and accurate support for ongoing patient care needs.

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